Privacy Policy
# Pier Network Privacy Policy
**Last Updated:** October 20, 2025
This Privacy Policy describes how Pier Network ("Pier," "we," "us," or "our") collects, uses, and protects your information when you use our Services.
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## 1. Introduction
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal information.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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## 2. Information We Collect
### Account Information
When you create an account or use our Services, we may collect:
- Minecraft username (required)
- Discord username (if you link your Discord account)
- Email address (if provided)
- IP address (for security and moderation purposes)
- In-game activity and chat logs
- Account creation date and last login information
### Payment Information
When you make a purchase through our store, payment processing is handled by third-party payment processors (such as PayPal).
**IMPORTANT: We do NOT collect, store, or have access to:**
- Your credit card numbers
- Your debit card information
- Your full billing address
- Your bank account details
- Your Social Security number or tax identification numbers
- Any other sensitive financial information
We only receive:
- Transaction confirmation (that a payment was completed)
- Transaction ID or reference number
- Your Minecraft username associated with the purchase
- Purchase amount and date
- Items/perks purchased
### Automatically Collected Information
When you use our Services, we automatically collect:
- IP address (for security, ban enforcement, and preventing abuse)
- Device information (browser type, operating system)
- Minecraft client version
- Connection logs and timestamps
- In-game actions and interactions
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## 3. How We Use Your Information
We use the information we collect to:
### Provide and Maintain Our Services
- Create and manage your account
- Deliver purchased perks, ranks, and items
- Maintain server functionality and performance
- Process and track purchases
### Security and Moderation
- Enforce our Terms of Service and Community Rules
- Prevent cheating, hacking, and exploitation
- Detect and prevent fraud or abuse
- Investigate violations and respond to reports
- Maintain ban lists and prevent ban evasion
### Communication
- Respond to your support requests and inquiries
- Send important service announcements
- Notify you of policy changes or server updates
- Provide transaction confirmations
### Improvement and Analytics
- Analyze how our Services are used
- Identify bugs and technical issues
- Improve server performance and features
- Understand player preferences and behavior
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## 4. When We Access or Share Your Information
### Billing Information - Limited Access
**We do NOT have access to your full billing or payment information.** This information is securely processed and stored by our third-party payment processors (such as PayPal).
**We will ONLY request or access limited billing information in these specific circumstances:**
1. **Legal Requirement:** When required by law, court order, or legal process
2. **Official Support Requests:** When you contact us from an official, verified account (admin@pier.gg) requesting assistance with:
- Duplicate charges or billing errors
- Failed transactions where perks weren't delivered
- Refund exception requests under our refund policy
- Payment disputes that require verification
**Even in support cases, we will NEVER ask you for:**
- Your full credit card number
- Your CVV/security code
- Your banking login credentials
- Your Social Security number
- Your password to any payment service
**To verify you are communicating with official Pier Network staff:**
- Only trust emails from @pier.gg domain
- Check our Discord server for announcements about any ongoing issues
- Visit our website directly at Pier.gg (do not click links in unsolicited messages)
- We will never ask for sensitive information through Discord DMs or in-game chat
### Third-Party Service Providers
We share limited information with third-party services necessary to operate our Services:
**Payment Processors (PayPal, etc.):**
- Transaction details and purchase information
- Your Minecraft username for order fulfillment
- These services have their own privacy policies
**Mojang/Microsoft:**
- Your Minecraft username (public information)
- Server connection data
- Required to operate a Minecraft server
**Discord:**
- Discord username (if you link your account)
- Only if you use Discord integration features
### Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or law enforcement requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users
- Investigate fraud, security issues, or Terms of Service violations
### Business Transfers
If Pier Network is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
### With Your Consent
We may share your information for other purposes with your explicit consent.
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## 5. Data Retention
We retain your information for as long as:
- Your account is active
- Necessary to provide our Services
- Required for legal or security purposes
**Account Data:** Retained while your account exists and for up to 90 days after account deletion or permanent ban for security and ban evasion prevention.
**Chat Logs:** Retained for up to 30 days for moderation purposes.
**Transaction Records:** Retained for up to 7 years for legal, accounting, and tax purposes (as may be required by law).
**IP Address Logs:** Retained for up to 90 days unless needed for ongoing investigations or ban enforcement.
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## 6. Your Rights and Choices
### Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Update your account information
Contact us at admin@pier.gg to exercise these rights.
### Account Deletion
You may request deletion of your account by contacting admin@pier.gg. Please note:
- Some information may be retained for legal or security purposes
- Purchased perks and ranks cannot be refunded upon account deletion
- We may retain transaction records as required by law
- Ban records may be retained to prevent ban evasion
### Marketing Communications
We do not send marketing emails unless you specifically opt in. You may opt out of any promotional communications at any time.
### Do Not Track
Our Services do not respond to Do Not Track signals as there is no industry standard for compliance.
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## 7. Children's Privacy
Our Services are intended for users aged 13 and older. We comply with the Children's Online Privacy Protection Act (COPPA).
**If you are under 13 years old:**
- You may not create an account or use our Services
- We do not knowingly collect information from children under 13
- If we discover we have collected information from a child under 13, we will delete it immediately
**If you are between 13 and 18:**
- You must have parental or legal guardian permission to use our Services
- You must have parental permission to make purchases
**Parents:** If you believe your child under 13 has provided information to us, please contact admin@pier.gg immediately.
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## 8. Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
- Secure connections (HTTPS) for our website
- Encryption of sensitive data in transit
- Access controls limiting who can view user data
- Regular security reviews and updates
- Secure payment processing through trusted third-party processors
**However, no method of transmission over the internet or electronic storage is 100% secure.** We cannot guarantee absolute security of your information.
### Your Responsibility
You are responsible for:
- Keeping your account credentials secure
- Not sharing your password with anyone
- Logging out of shared computers
- Reporting any unauthorized access immediately
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## 9. International Users
Our servers are located in The United States of America. If you access our Services from outside this region, your information may be transferred to, stored, and processed in Maryland, USA.
By using our Services, you consent to the transfer of your information to [Insert Country/Region] and acknowledge that different data protection laws may apply.
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## 10. Third-Party Links and Services
Our Services may contain links to third-party websites, servers, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
**Third-party services we use:**
- Mojang/Microsoft (Minecraft authentication)
- Discord (community communication)
- PayPal or other payment processors (payment processing)
Each of these services has its own privacy policy governing how they handle your information.
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## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new Privacy Policy on our website
- Updating the "Last Updated" date at the top
- Announcing changes on our Discord server
- Sending email notifications for material changes (when applicable)
**Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.** We recommend reviewing this policy periodically.
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## 12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
**Right to Know:** You can request information about what personal information we collect, use, and disclose.
**Right to Delete:** You can request deletion of your personal information (subject to certain exceptions).
**Right to Opt-Out:** You can opt out of the "sale" of your personal information. **Note: We do not sell your personal information.**
**Right to Non-Discrimination:** We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at admin@pier.gg with "CCPA Request" in the subject line.
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## 13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
**Legal Basis for Processing:**
- Performance of contract (providing Services)
- Legitimate interests (security, fraud prevention, service improvement)
- Consent (where required)
- Legal obligation (compliance with laws)
**Your Rights:**
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at admin@pier.gg with "GDPR Request" in the subject line.
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## 14. Data Protection Officer
For questions about this Privacy Policy or our data practices, contact:
**Email:** admin@pier.gg
**Subject Line:** Privacy Policy Inquiry
**Discord:** pier.gg/discord
**Website:** Pier.gg
We will respond to privacy-related inquiries within 30 days.
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## 15. Summary of Key Points
**What we collect:**
- Minecraft username, IP address, in-game activity, email (if provided)
**What we DON'T collect:**
- Credit card numbers, full billing details, sensitive financial information
**When we access billing info:**
- ONLY when required by law or for official support requests from verified accounts
- We NEVER ask for full payment details, passwords, or security codes
**How we use your data:**
- Provide Services, process purchases, enforce rules, improve server
**Who we share with:**
- Payment processors, law enforcement (when required)
**Your rights:**
- Access, correct, or delete your data (with some exceptions)
**Security:**
- We use reasonable security measures, but cannot guarantee 100% security
**Contact us:**
- admin@pier.gg for any privacy questions or concerns
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## 16. Consent
By using our Services, you consent to:
- The collection and use of information as described in this Privacy Policy
- The transfer of information to third-party service providers as described
- The processing of your information as described
If you do not agree with this Privacy Policy, you must not use our Services.
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**Thank you for trusting Pier Network with your information. We are committed to protecting your privacy and being transparent about our data practices.**
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*This Privacy Policy is effective as of the "Last Updated" date shown above.*